Stop alle mail! Almeno alcune...

by Steno 22. settembre 2011 19:30

Come potete leggere dal sito, a partire dal 1 ottobre 2011, la staff di OndaNera non risponderà più a email inerenti richieste di assistenza per MicroFatture. Non cambia nulla a livello di licenza (sempre gratuita) e nelle modalità di sviluppo del programma, ma abbiamo dovuto prendere questa decisione nella speranza che questa mossa possa finalmente favorire lo sviluppo di una community di assistenza autonoma, basata sugli utenti.

Da molti mesi infatti la mole di email relative a MicroFatture è creciuta esponenzialmente. Contrariamente a quanto ci sarebbe piaciuto, le mail riguardano principalmente richieste di assistenza su argomenti basilari (come posso cambiare il logo? non è possibile inserire uno sconto percentuale? etc...) o su problemi ricorrenti (formato data, aggiornamenti artigianali) ampiamente e frequentemente trattati sulla guida in linea, tra le faq, nei tutorial o sul forum. Pur rimandando nella maggior parte dei casi alle relative sezioni, ogni mail richiede tempo anche solo per essere letta, a volte compresa, e molto spesso anche integrata (mancando di parti fondamentali quali la versione del programma o il messaggio di errore). Essendo diventato assai gravoso il dover far fronte a così tante richieste, dopo un iniziale sforzo reclutativo di volontari, abbiamo cercato in vari modi di contenere e ridurre il problema, integrando la guida in linea, realizzando i tutorial, razionalizzando l'accesso alle varie risorse di supporto, rispondendo con maggiore frequenza alle richieste sul forum, aggiungendo una pagina facebook, o ancora chiedondovi esplicitamente di darci una mano.

Purtroppo nessuno dei nostri sforzi è stato premiato come avremmo voluto, al contrario, in prossimità dell'entrata in vigore della nuova aliquota ordinaria al 21% la situazione è precipitata: nonostante con uno sforzo notevole dati i tempi dell'approvazione avessimo inserito sia sul sito che sul forum le istruzioni per l'inserimento della nuova aliquota, siamo stati sommersi di mail, delle quali alcune particolarmente concitate e tra queste diverse dai toni piuttosto arroganti o supponenti. A pochissime di queste mail abbiamo dovuto fornire ulteriori dettagli dopo aver fornito il link della news relativa all'aggiornamento, segno che la maggior parte di queste richieste avrebbe tranquillamente potuto risolversi con una semplice visita al sito.

Ora, MicroFatture è un programma gratuito sviluppato nel tempo libero e l'assistenza è stata finora fornita con le stesse modalità: da volontari, nel tempo libero. Ma anche il nostro tempo è prezioso e onestamente nessuno di noi ha voglia di bruciarsi i pochi momenti liberi per rispondere alle solite domande. Per questa ragione, cominceremo progressivamente ad abbandonare l'assistenza via mail di MicroFatture, comiciando con il non rispondere ai quesiti già trattati su guida in linea, sito, faq o forum. La mia speranza è che questa scelta drastica possa portare finalmente al consolidamento di una community di utenti in grado di rispondere autonomamente alle richieste dei nuovi utenti e a poter formulare richieste complete, condivise e costruttive agli sviluppatori, utilizzando gli strumenti a disposizione (principalmente il forum, ma anche facebook e twitter).

Nella speranza che la maggioranza di voi possa comprendere, auguro a
tutti buon lavoro!

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Commenti

30/09/2011 15:00:26 #

Decisione comprensibile e, per quanto mi riguarda, molto condivisibile. Sicuramente il tempo risparmiato verrà meglio speso anche nella realizzazione di ulteriori feature, se ce ne fosse bisogno.

Buon lavoro e grazie per il fantastico prodotto che mi fornite!

Fabrizio Cuttin Italia

14/10/2011 03:15:08 #

ASSOLUTAMENTE d'accordo, mi chiedo come noi "utenti" ci si possa permettere simili atteggiamenti a fronte di un ottimo servizio ottenuto gratuitamente...che volete, cari amici: il mondo è bello (anche) perchè e vario! Un cordiale saluto e grazie. Lorenzo-Torino

Lorenzo Italia

30/10/2011 06:12:05 #

Sono assolutamente d'accordo con la vostra decisione come è possibile che in giro vi siano ancora tanti analfabeti che sanno solo pretendere. Non si hanno parole per ringraziarvi di quanto state facendo e avete fatto con un programma non ottimo ma di più oltre ad essere anche gratuito vi ringrazio personalmente e vi stimo per la vostra disponibilità e professionalità.
Un cordiale saluto da Angelo - Torino

ANGELO Italia

30/10/2011 10:33:31 #

VI RINGRAZIO PER POTE USARE I VOSTRI PROGRAMMI  UN CORDIALE SALUTO E COMPLIMENTI GRAZIE DI TUTTO

Ruggiero Mario Italia

04/11/2011 12:19:01 #

Innanzia tutto devo ringraziarvi per i programmi utili messi così a disposizione gratuitamente e a quelli che si sono lamentati dico  "a conto che le a maca che ca...volo vuoi?"
Un saluto a tutto lo staff

Diego Italia

18/01/2012 07:07:34 #

Comprensibilissimo,
la disponibilità non deve mai essere recepita come dovuta!
specialmente per chi mette a disposizione il suo tempo (che corrisponde a denaro) gratuitamente.
Grazie per lo strumento che mettete a disposizione.

Davide Ferrari Italia

15/02/2012 03:53:34 #

Assolutamente corretto e condivisibile.
Grazie per il lavoro fino ad oggi e per averlo concesso a tutti.

Valerio Mancuso Italia

13/06/2012 11:25:06 #

Cercando su internet, mi è stato proposto il vs link.

Sto cercando un programma di contabilita' che possa
aiutarmi a fare alcune stampe partendo da dati da me
inseriti (che provengono da un sistema proprietario).

Le stampe/estrazioni che vorrei realizzare sono
- QUADRO DI DETTAGLIO QUANTITA' VENDUTE E RICAVI PER ANNO
- DETTAGLIO INVESTIMENTI PER TIPOLOGIA DI SPESA E PER ANNO
- DETTAGLIO AMMORTAMENTI PER TIPOLOGIA DI SPESA E PER ANNO
- STATO PATRIMONIALE PREVISIONALE
- CONTO ECONOMICO
- FLUSSI FINANZIARI (e INDEBITAMENTO)
- VALORE ATTUALE NETTO DELL'INVESTIMENTO.

L'idea sarebbe il poterle esportare su Excel.
Il vs prodotto lo fa?

Grazie

Giuseppe Italia

01/10/2013 12:07:37 #

Ciao,
intanto i miei complimenti per il programma Microfatture, lo trovo davvero eccezionale. Ho da porvi una domanda che non ho trovato nelle FAQ, Il mio lavoro mi permette di lavorare con amministratori di condominio, i quali hanno diversi condomini con intestazioni diverse ovviamente. La mia richiesta è quella di poter creare un mastrino clienti, non per singolo condominio ma bensì raggruppare in qualche modo i condomini che fanno capo allo stesso amministratore di condominio.
Mi spiego meglio, l'amministratore X ha l'amministrazione del condominio C e V, mentre l'amministratore Y ha l'amministrazione dei condomini Ae B. Ecco io ho bisogno che nel GRUPPO Amministratore X siano riportate tutte le fatture emesse per i condomini C e V, lo stesso per l'altro amministratore. In questo modo io avrei costantemente monitorata la situazione contabile delle fatture di quell'amministratore. Ho provato con i gruppi clienti ma probabilmente non sono capace io; potete aiutarmi?
Certa di una Vs. risposta vi ringrazio in anticipo.

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